Kindly check the FAQs (Frequently Asked Questions) to get familiar with the functions of our platform. If you are not satisfied with the answers, then please call us on +8809611534634 or write to us at care@bangladeshbiponee.com between 9 am – 8 pm every day to get our immediate help.

Can I Order over the phone? 

Yes, Our Careline number is +8809611534634, you can call us between 9 am – 9 pm every day to place an order.

Can I place an order via Facebook?

Yes, you can share your order list at our Facebook messenger within 9 am – 9 pm every day.

Our representative will help you to process the order.

Our Facebook page link  (https://www.facebook.com/Bangladesh Biponee)

How do I create my account on Bangladesh Biponee?

Simply click on Login/Signup and follow the prompts to set up a secure account.

How do I place an order on Bangladesh Biponee?

Shopping online is easy! Just follow these simple steps.

Step 1

Select your area (the location where your order will be delivered) first.

Step 2

You can browse through our site or use the search bar on the top to find your desired products.

Or you can browse via the product categories too that you can find on the left-hand menu.

Step 3

If you decide to purchase an item, add the item to your Shopping Cart by clicking the ‘Add to Cart’ button,

Continue shopping across our online store with the products you want.

Step 4

You can view the contents of your Shopping Cart any time by clicking the cart icon top-right corner of each page.

This will take you to the ‘Cart Page’ which lists all of the items you have chosen to purchase. As well as their total with the delivery cost separately.

If any special offers are available on your chosen items, the details of these will display in your Shopping Cart.


Step 5

Now enter your delivery address details, your preferred delivery time, your delivery method, your method of payment.

You can proceed to the ‘Checkout’ button if you have added all your required products.


Step 6 

We will send you a confirmation SMS to confirm that we have received your order.

Bangladesh Biponee representative will deliver your order at your home or office doorsteps.


I want to change my contact details; how do I do this?

Log into your account, click on your name on the top right of any page and follow the prompts to manage your account.

Why has my credit card been declined?

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorize payment to Bangladesh Biponee, then you will be notified of this during the checkout process. For further details of declined payments, please contact your card issuer.

My order didn’t go through, but I think you have charged me?

When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we dispatch your order.

If I pay with my bank card and I don’t like the product will you return the money?

No, as the bills are already made and adjusted with the petty cash we cannot return the money; instead, we will replace the product; only if there is any reasonable ground.

If you pay with your bank card and you want to cancel the order before/at the time of delivery only for that you don’t like the product, we cannot return your money. Changes of intention are not acceptable.

But, if we are unable to dispatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank. This usually takes around 07 working days but the exact timeframe does depend on your card issuer and your bank.

This timeframe has elapsed and the money still has not released, please contact your card issuing bank or the Customer Service on 01720106632. (between 9 am – 9 pm every day). Bangladesh Biponee’s authority will not be liable for any delay of card refunding issue if we’ve done our functions with your bank within the above-mentioned time.

What if the product I ordered is not available?

When you will receive a call to get a confirmation on the order you made, you will inform that the out of stock of any certain item for the time being. You will suggest a replacement of a similar item (within the price range) or a refund. But if the item is non-perishable and you would like to wait. We will happy to be at your service.

What if I am not home to receive the delivery of my online order?

You will get a call from the Bangladesh Biponee designated personnel before making the delivery when they call you can choose a preferred timeframe for the delivery. You can also nominate another person who already knows all the details of your order. In this case please mention the contact details of the person who will receive your order. Then we will call your designated person to receive your ordered delivery. We may verify the representative with proof of your mentioned identity details.

I have placed an order for someone as a gift; will they receive a proof of purchase?

Yes, all online orders will include proof of purchase making refund, exchanging and warranty of the item easy for the recipient.

How many hours do you need to deliver my order?

We will deliver within one hour to four hours based on the time of your order (9 am – 9 pm) * (See Delivery Disclaimer for details)

If you order after 9 pm then the delivery time will be fixed the next morning after informing you.

What is your delivery means?

We do our delivery using our own delivery bikes, riders, and delivery personnel.

If I don’t like the quality of the product when you deliver will you take it back?

Yes, you are free to check all the products while you are receiving them and pay our delivery man for the purchase if it is cash on delivery; and if any products fail to meet your requirement then we will replace it with another one or anything that you require within the price range. We encourage our customers to cross-check each & every item while the delivery man is present at your premises. If there is no defect or any reasonable ground for any replacement, we will not replace the product during the delivery.

How will I know if the delivery is made to the right place?

We will confirm the order through a phone call and will also call or SMS you before making the delivery.

Can I order from abroad/outside Bangladesh?

Yes, you can order from anywhere in the world and we will deliver your require products within our jurisdiction within the specified time frame. In this case please mention the contact details of the person who will receive your order.

Is the price mentioned on the website more than that of the outlets?

No, all the products are sold at MRP, so you will find the same on our website, and in our outlets.

How long I can delay receiving my order?

After confirmation, any customer can delay receiving their products up to 72 hours only. During these 72 hours if the ordered products are stock out or the respective offer expires; then Bangladesh Biponee is not liable to give the customer the ordered products/offers.

What If my coupon code or free product offer is not working?

All free product offer and coupon offers are subject to availability and offer modality. These offers are always available as first come first serve basis. If any free product or coupon has crossed its limit during the respective offer period; Meena Click will not accept any claim and will not be liable to cancel the respective order.

Frequently Asked Questions

Information For International Card Transactions:

  1. Does SSLCOMMERZ allow International Transactions? a)  Yes. Transactions made by foreign cards are permitted in SSLCOMMERZ. b)  The first transaction by an unknown foreign card is always allowed. If the same card is used a second time, the user is asked to verify themselves by providing a valid photo ID c)  Once verified, the particular card is whitelisted so that it can freely use in any merchant platform that uses SSLCOMMERZ
  2. Can foreign cards save?
  3. a) A card is saved against the mobile number of the customer. The customer needs to verify themselves by entering an OTP receive on their phone. Once verified, the saved cards will show up
  4. b) Foreign cards cannot save in general because the phone numbers are from another country. However, if a Bangladeshi phone number register against a foreign card, the card can save.
  5. c) Cards are saved by clicking on ‘Remember me’ before the payment When is an International Transaction considered risky? a) If a card is not 3D secure, the transaction is considered risky and payment is failed b) 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions. The name refers to the “three domains” which interact using the protocol: the merchant/acquirer domain, the issuer domain, and the interoperability domain

 

Bangladesh Biponee Flash Sales

Bangladesh Biponee flash sales will be for a particular set of products. This product discounts will be aggressive and the timeline will vary upon stock availability. Orders will be served as 1st come 1st basis via Bangladesh Biponee customer support order. This flash sales offer will be for a specific location.

i.e.  7 UP 2 Liter soft drinks will be sold at 10% discount only at Krishi Ponner Paikari Bazar, Govt. Krishi Market, Mohammadpur Bangladesh Biponee delivery covering areas.

Customers will request order by calling Bangladesh Biponee Customer Service on +8809611534634 (between 9 am – 9 pm during the campaign timeline) based on customer request; the order will be generated.

Modality for Bangladesh Biponee Flash Sales

  1. a)     Particular product limit will not be applicable
  2. b)     Any Coupon offer (Basket Value and Free Product Offer) will not be applicable
  3. c)     Payment Method: Only Cash on Delivery and Swipe Cards on Delivery available
  4. d)     For Request any product which are not in flash sales promotion User needs to place order from Website/App
  5. e)     During the duration of the promotion, one registered mobile number can only avail this offer once per day
  6. f)      This offer cannot be availed along with other partner offers such as cashback offers by bKash, Any Bank or Cards etc.
  7. g)     This offer can be activated only for selected locations only.

 

FAQ: City Bank American Express Campaign

E-Commerce Offer

 

Get BDT 100 cashback at Bangladesh Biponee by using City Bank American Express® Consumer Credit Cards

What is the offer?

Get 12% cashback at www.Bangladesh Biponee.com on online transaction by using City Bank American Express® Consumer Credit Cards. Transaction amount has to be a minimum BDT 2,000 to be eligible for cashback..

Who can avail the offer?

All City Bank American Express® Consumer Credit Cardmembers can avail the offer.

What is the offer duration?

The offer is valid from 20th June till 10th July 2022

Is there any capping?

Yes, cardmember will receive BDT 250 cashback per transaction and eligible for maximum Tk 500 during campaign period. Transaction amount has to be minimum BDT 2,000 to be eligible for cashback.

Are Supplementary cardmember eligible for the offer?

Primary and Supplementary both are eligible for the offer and will be considered as one customer. A customer can receive maximum BDT 250/transaction and eligible for maximum Tk 500 during campaign period.  Cashback will be credited to Primary Cardmembers’ account.

When will the Cashback amount be credited to Cardmembers account?

Cardmembers will have to pay the regular price using Amex Credit Card at the time of purchase. Cashback amount will be credited to Cardmembers account after the campaign period.

Is there any EMI facility?

There is no EMI facility available for this offer.

Is there any minimum or maximum transaction limit to get the offer

Yes, transaction amount has to be minimum BDT 2,000 to be eligible for cashback.

Will customer get cashback on top of any offer is being promoted by merchants?

Yes, customer will get cashback on top of the merchants offer on the final purchase price.

Is the offer applicable for both POS and E-Commerce transactions?

No, this offer is applicable on online/E-Commerce transactions only.

Where do I contact for Refund or Exchange related issues?

The Refund, Cancel or Exchange related issues are as per the rules and regulations of the merchant’s policies.

 

FAQ: BRAC Bank Cashback Campaign

  1. What is the offer?

    A. 15% cashback at www.bangladeshbiponee.com on online transaction by using BRAC Bank Credit Cards. Transaction amount has to be minimum BDT 1,000 to be eligible for cashback offer.
  2. Who will be eligible for this Cashback offer?
  3. All BRAC Bank Visa & Mastercard Credit Cardholders will be eligible for this Cashback offer.
  4. Is there any minimum transaction to avail the cashback offer?
  5. Yes, minimum transaction amount BDT 1,000 required to avail the Cashback offer.
  6. Is there any single transaction capping for the Cashback offer?
  7. Yes, for a single transaction maximum BDT 300 can be avail by a cardholder.
  8. What is the maximum Cashback amount throughout the campaign period?
  9. A cardholder can avail maximum BDT 500 throughout the campaign period.
  10. Is the offer applicable for both POS and E-Commerce transactions?
  11. No, this Cashback offer only applicable for online transaction at www.Bangladesh Biponee.com for both web & mobile application orders.
  12. What is the duration of the Cashback campaign?
  13. Cashback offer starts from 09thJuly2021 and will continue till 21stJuly 2021.
  14.  When will be the Cashback amount credited to Cardholders account?
  15. Cashback amount will be credited to cardholders account within 30 working days after the campaign ends.
  16. Where do I contact for Refund or Exchange related issues?
  17. Any Refund, Cancel or Exchange related issues are as per the rules and regulations of the merchant’s policies.

 

 

                                                          FAQ: Dhaka Bank Cash Back Offer

  • During the campaign period a single Visa/MasterCard Credit cardholder will get a maximum of Tk.500 cash back at Meena click against their payment
  • Dhaka Bank Credit Cardholders shall enjoy 10% Cash Back or Tk. 500 whichever is lower against their purchases with Dhaka Bank Credit Card at Meena click online shop
  • The offer is applicable for Dhaka Bank VISA – Gold/Platinum/Signature & Mastercard Titanium Credit Cardholders only
  • Duration of the campaign: 15th of June 2022 – 10th of July 2022
  • Offer is applicable on all purchase from Bangladesh Biponee as per their policy
  • The amount shall be reimbursed to credit cardholders at the end of the campaign.

 

                                                          FAQ: HSBC Discount Offer

 

  • What is the Campaign offer?

–    10% cashback with a maximum capacity of BDT 200 per transaction for all HSBC Debit Cardholders.

  • When is the Campaign duration?

–    Campaign duration is from 1st July till 10 July’22

  • What is the maximum campaign I can avail?

–    Maximum campaign is BDT 200 per transaction & Tk 500 during the whole campaign period

  •  Is there any minimum transaction amount required to get the discount?

–    No

  • Which cards are eligible for this offer?

–    HSBC debit Cardholders are only eligible for this offer.

  • Is there any category restriction?

–    The offer is valid for all category products

 

FAQ: Mercantile Bank Limited Credit Card Cash Back Offer

 

  • What is the Campaign offer?

–          10% Cash Back for purchasing any products from Bangladesh Biponee under the conditions-

o   Per transaction minimum Tk.1999/-

o   Maximum Cash Back per transaction Tk.500/-

  • Is there any transaction limit? –          No.  No limit on the number of transactions
  • What is the campaign duration?

–          1st December 2020.to 31st March 2021. However, Mercantile Bank and Bangladesh Biponee reserve the right to extend or withdraw the Offer or modify or change at any time without prior notice and without any liability.

  • What is the maximum Cash Back I can avail? –          Maximum Cash Back Tk.500/- per transaction.
  • Is there any requirement of transaction size?   –          Yes. Transaction size is minimum Tk.1999/-
  • Is there any monthly limit of Cash Back? –          No. There is no monthly limit of Cash Back.
  • Which cards are eligible for this offer?   –          MBL credit cardholders are eligible for this offer.
  • Is the offer applicable for all platforms? –          Yes. The offer is applicable for Bangladesh Biponee online.

 

FAQ: Prime Bank Cashback Campaign

What is the offer?  

10% Cashback with a maximum capacity of Tk. 300 per merchant for prime bank’s Visa & Mastercard credit cardholders at Bangladesh Biponee website and mobile app.

Who is eligible to avail of this offer?

All Prime Bank Visa and Mastercard credit cardholders are eligible to avail of this cashback. (Except JCB)

How long is the offer valid?

The offer is valid for transaction from 14 April 2021 to 21 April 2021

What Is the maximum cashback per transaction?

The maximum cashback per transaction is BDT 300 per merchant.

However, you can avail of maximum Tk. 1500 from the five listed merchants of Prime Bank all together.

Is there any transaction limit?

Yes. Transaction size has to be at least Tk 1,000 to get cashback.

When I will receive the cashback?

Eligible cardholders will receive the cashback within 30 days after the campaign expires.

Is the offer applicable for Supplementary?

No. However Supplementary card’s spending will consider under Basic card and Basic card will receive the associated Cashback amount.

 

 

FAQ : Shahjalal Islami Bank Credit Card Cashback Campaign

  1. What is the Cashback Campaign?
  2. SJIBL Credit Cardholders will enjoy 10% Cashback on both Bangladesh Biponee outlet and Bangladesh Biponee online orders.
  3. Who is eligible for 10% Cashback?
  4. All SJIBL VISA Classic, Gold & Platinum Credit Cardholders are eligible for 10% Cashback facility.
  5. Will Supplementary Cardholder(s) eligible for this campaign?
  6. Yes; Supplementary Cardholder will get the same benefit as like as basic Cardholder.
  7. Where cardholder will get 10% Cashback?
  8. At the below mentioned SJIBL Cashback partner(s) Cardholders will get 10% Cashback:
  9.         i) Bangladesh Biponee        ii) Bangladesh Biponee
  10. Will a cardholder get 10% Cashback on e‐commerce transaction?
  11. Yes, 10% Cashback is applicable for e‐commerce transactions both at Bangladesh Biponee web & App portal.
  12. What is the duration of this campaign?
  13. The Cashback campaign will continue from 15th March 2022 to Eid-Ul-Fitr 2022.
  14. Is there any Cashback limit?
  15. Yes, there is a maximum Cashback limit. Detail as follows:
  16. a) Minimum Transaction Amount: BDT 500 Only for Single Transaction
  17. b) Cashback for Single Transaction: BDT 205 Only
  18. c) Maximum Cashback: Maximum BDT 1,000 Only During Campaign Period
  19. When the Cashback amount will disburse?
  20. The Cashback amount will disburse on the following month of the transaction.
  21. How cardholders know the Cashback amount has disbursed?
  22. Cardholders will notify with SMS after disbursement of the Cashback amount.

 

FAQ: United Commercial Bank Limited (Cashback Campaign)

Q1: What is the Campaign Offer?

Ans: The campaign will offer cashback for spending at selected Superstores using UCB Credit Card at UCB POS and e-commerce (online) transaction as per following details:

  • 12% cash back for spends at selected superstores

Q2: How long is the offer valid?

Ans: The offer is valid from the 1st April 2021 till 15th May 2021, inclusive of both dates.

Q3: Who can avail the offer?

Ans: All UCB credit cardholders are eligible to avail the offer.

Q4: What are the selected superstores?

Ans: The offer is available at all outlets of Bangladesh Biponee & Other superstores.

Q5: Is there any condition to use UCB POS terminal?

 

Ans: Yes, the transaction needs to do at UCB POS terminal of the selected Superstores.

Q6: Will a cardholder get Cash Back on e‐commerce transaction?

 

Ans: Yes, Cash back is applicable for e‐commerce transactions.

 

Q7: When will the Cash back amount credit to Cardholders?

Ans: Cardholders will have to pay the regular price using UCB Credit Card at the time of purchase. Cash back amount will credit to the respective card within 30 days after the end of the campaign period.

 

Q8: Will Cardholder also get reward points along with cash back?

Ans: Yes, regular reward points will also add against transactions.

 

Q9: What Is the maximum cash back per transaction?

Ans: The maximum cash back per transaction is BDT 200.

 

Q10: What Is the maximum cash back amount in the campaign period?

Ans: The maximum cash back amount in the campaign period is BDT 3000 for all UCB Credit Cards.

The maximum cash back amount will combine against transactions at all Superstores for a single Credit Card for the campaign period (maximum cash back amount applicable for Basic & Supplementary Credit Card individually).

 

Q11: Is there any minimum or maximum transaction limit to get the offer?

Ans: There is no minimum or maximum transaction limit to get the offer.

 

Q12. How cardholder know the cash back amount has disbursed?

Ans: Cardholder will notify with SMS after disbursement of cash back. The Cash Back amount will also reflect in the statement.

 

Q13: Where do I contact for Refund or Exchange related issues?

Ans: The Refund, Cancel or Exchange related issues are as per the merchant’s standard policy.

 

Q14. Will Cardholder receive cash back for refund transaction?

Ans: Transactions which subsequently void, dispute or refund are excluding, only successful payment will consider for Cash back.

 

FAQ on 10% Cashback on buying groceries at Bangladesh Biponee.com using Lanka Bangla Cards:

  1. How much cashback Lanka Bangla Card members will get on buying groceries at Bangladesh Biponee.com?
    – 10% cashback or BDT 500 whichever is lower on total transaction throughout the campaign
  2. Who are eligible for getting the Cashback?
    – All Lanka Bangla Credit Cardmembers are eligible to get the cashback if they buy any product from Bangladesh Biponee.com during the campaign period
  3. How much amount to transection to eligible for getting the Cashback?
    – Minimum Transaction amount BDT 1000 or higher
  4. Who will provide the cashback amount & when?
    – Lanka Bangla Finance Ltd. will give the cashback to Lanka Bangla Cardmembers after the campaign period
  5. Campaign period time detail.
    – 7th October 2021 to 20th October 2021 (Both day inclusive)

 

Cashback Campaign by Nagad (24th July – Day Before Eid Ul Azha’20)

Campaign Modality:

  1. Customer will get BDT 100 cashback for merchant payment of first BDT 1,000 or above payment
  2. Cashback amount (BDT 100) is flat and fixed for any amount of transaction (1,000 or above)
  3. Customer will be eligible for cashback only once in the total campaign period
  4. Cashback will disburse within 72 working hours
  5. Cash Back Amount will disburse after Eid holidays for last 3 days before Eid
  6. The campaign will be live on 24th July2020.
  7. The campaign will end at 11:59 PMof the day before Eid

 

FAQ: Eastern Bank Limited Visa Card Campaign

Enjoy 15% discount at Bangladesh Biponee by using Eastern Bank Limited VISA Cards

  1. What is the offer?

Enjoy 15% discount at www.bangladeshbiponee.com and Bangladesh Biponee App on online transaction by using EBL VISA Cards. Transaction amount has to be minimum BDT 800 to be eligible for discount Tk 150 maximum discount per transaction.

Terms and Conditions EBL VISA Card Campaign

Customers must have EBL Visa Card while paying online.

One Visa card can only use once to avail the offer.

Payment must done through a EBL Visa card.

Only successful transactions will count. No refund transaction will include.

EBL & Bangladesh Biponee reserves the right to modify campaign terms & conditions in any manner or cancel the entire campaign at any time without giving any prior notice.

EBL & Bangladesh Biponee reserves the right to cancel discount if the particular transaction and/or the customer transaction behavior raises reasonable suspicion that the customer has abused the benefit of the campaign.


What is the offer duration?

20th June 2022 to 10th July 2022

Who can Avail The offer?

All EBL Visa Cardholders can avail the offer.

Is there Any Capping?

Yes, cardholder will receive 15% discount per transaction and eligible for first 2 transactions per EBL Visa Card during campaign period. Transaction amount has to be minimum BDT 800 to be eligible for discount.

Will I get a discount with EMI?

No

Will the discount available in already discounted rates?

Yes, upon filling this campaign’s criteria.

Is there any capping in the discount?

Cardholder will receive 15% discount per transaction and eligible for first 2 transactions per EBL Visa Card during campaign period and maximum of Tk 150 discount per transaction. Transaction amount has to be minimum BDT 800 to be eligible for discount.

Where can I avail this offer from?

The offer is available in webpage bearing the URL www.bangladeshbiponee.com or Bangladesh Biponee app.

This is solely an online campaign.

Is this offer available for both POS and online payment?

No, the offer is available for only online payment.

When will the cardholders receive the discount?

The cardholder will receive the discount instantly while buying the product.

Will customer get discount on top of any offer is promoting from merchants?

 

Yes, customer will get cashback on top of the merchants offer on the final purchase price.


Will the customer get a discount in delivery charges?

No

Can someone buy the products for anyone else?

Yes.

 

Is it available for only EBL Visa Cards?

Yes,the discount is available for all Visa card issues in Bangladesh

Can any user avail the offer more than once with different Visa Cards?

Yes, the discount can avail for each Visa card. Per Visa Card one (1) time discount.

What are the contact details for any queries pertaining to Bangladesh Biponee?

What is the refund, delivery and exchange policy?

Regular Bangladesh Biponee refund policy

Where do I contact for Refund or Exchange related issues?

 

The Refund, Cancel or Exchange related issues are as per the rules and regulations of the Bangladesh Biponee’s policies.

 

Bangladesh Biponee Victory Day Homage

Bangladesh Biponee will give away Bangladesh National flag (Small size, type: fabric) to its user. Any lucky customer who has placed an order from 11th Dec – 13th Dec’20 will get a chance to avail this free gift. This offer is available only for Dhaka area coverage locations of Bangladesh Biponee.

Any customer has a basket value of minimum 400 will be eligible to avail this free gift.

The modality for Bangladesh Biponee Victory Day Flag Distribution Policy

  • a)    Register mobile user can get only One flag during this campaign.
  • b)    One Bangladesh Biponee outlet will give away a maximum of three flags to its customer.
  • c)    This offer can activate only for app, website or both channels.